We are an online store, but if you’d like more information or additional photos of a product, just let us know, and we’ll help you out!

Many of our lights are dimmable when used with compatible bulbs and a dimmer switch. Check the product specifications or ask our team if you’re unsure.

Yes, we can provide replacement parts like crystals or fittings for most of our lights. Just reach out to our customer service team with your product details.

We use high-quality materials such as K9 crystals, polished metals, and durable acrylics to ensure a luxurious and long-lasting finish.

Yes, most of our lights are LED-compatible, ensuring energy efficiency and long-lasting performance. Please check individual product descriptions for specific details.

Yes, many of our designs can be customised to fit your space. Whether it’s a larger or smaller size, let us know your requirements, and we’ll work with you to create the perfect fit.

Absolutely! We offer a range of finishes and colours for selected products. From custom metal finishes to crystal colours, our team can help tailor the design to your preferences.

The lead time for bespoke orders typically ranges from 4 to 8 weeks, depending on the complexity of the design. We’ll provide an estimated timeframe when discussing your order.

Yes, customisation often involves additional costs, which depend on the changes requested. Our team will provide a detailed quote based on your requirements.

Yes, if you have a specific idea or inspiration, we can work with our designers and manufacturers to create a one-of-a-kind lighting piece for your space.

We’ll need information like dimensions, preferred materials, finishes, colours, and any design inspiration. Photos or sketches can also be helpful for custom projects.

Yes, all bespoke lights come with the same warranty as our standard products, covering manufacturing defects.

Absolutely! Our team is happy to guide you through the design process, ensuring the final product complements your space perfectly.

As bespoke items are custom-made to your specifications, they are non-refundable unless there is a manufacturing defect.

In some cases, we can provide samples of materials or finishes to ensure you’re happy with your choice before production begins.

Yes, we offer lighting installation services for certain areas. If you’re interested, get in touch with us, and we’ll let you know if we can assist in your location.

Absolutely. For safety and proper setup, we always recommend hiring a qualified electrician, especially for large chandeliers, stairwell lights, or custom lighting fixtures.

Yes, we’re happy to provide guidance or detailed product specifications to ensure a smooth installation. Just contact our team if you or your electrician need assistance.

For heavier fixtures, it’s important to check your ceiling’s weight-bearing capacity. A professional electrician or contractor can help assess this before installation.

Yes, all our lights include detailed installation instructions to guide the process. If you need additional help, just reach out to us.

Typically, an electrician will need standard tools like screwdrivers, wire cutters, and a voltage tester. For larger lights, ladders or scaffolding may be required.

Many of our lights are compatible with sloped ceilings, but it’s always best to check the product description or contact us to confirm.

First, check the bulbs, wiring connections, and power supply. If everything is correctly installed but the light still isn’t working, contact us, and we’ll help troubleshoot the issue.

Yes, our team is happy to provide tips and advice on the best positioning for your light to achieve the perfect look and functionality for your space.

Yes, we ship worldwide! Delivery times and costs vary depending on your location. Contact us for a quote or check our shipping page for more details.

Delivery times depend on the product and your location. Most items are delivered within 7–14 working days, while bespoke or larger items may take longer. We’ll provide an estimated timeframe at checkout.

Yes, we offer free standard shipping on all orders.

Once your order has been dispatched, we’ll send you a tracking number via email. Use this to check the status of your delivery directly with the courier.

If your order hasn’t been dispatched yet, we may be able to update your delivery address. Contact us as soon as possible to make any changes.

If you’re unavailable at the time of delivery, the courier will leave a card with instructions for rescheduling or collection.

Yes, we deliver to most locations, including remote or rural areas. However, delivery times may be slightly longer.

Yes, all our deliveries are fully insured. If your item arrives damaged, please contact us within 48 hours with photos of the damage so we can arrange a replacement or refund.

While we cannot guarantee specific dates, you can include a delivery request in your order notes. We’ll do our best to accommodate your preference.

If your order hasn’t arrived within the estimated timeframe, please check the tracking details. If there’s an issue, contact us, and we’ll work with the courier to resolve it.

We’ll send you an email notification as soon as your order has been dispatched, including tracking information.

We work with trusted couriers like DHL, FedEx, and Royal Mail to ensure your order arrives safely and on time.

We accept returns within 30 days of delivery for most items, provided they are unused, in their original packaging, and in resellable condition.

To start a return, contact our team with your order number and reason for the return. We’ll provide instructions and a return address.

Bespoke or custom-made items are non-refundable unless they arrive damaged or faulty. Please review your custom order carefully before confirming.

If your item arrives damaged or faulty, contact us within 48 hours of delivery with photos of the damage. We’ll arrange a replacement, repair, or refund as appropriate.

For faulty or damaged items, we cover the return shipping costs. For other returns (e.g., change of mind), return shipping costs are the responsibility of the customer.

Refunds are processed within 7–10 working days of receiving the returned item and after it has been inspected.

Yes, exchanges are available for eligible items. Contact us to discuss your options, and we’ll assist you in finding a suitable replacement.

The item must be returned in its original packaging for a refund. If you no longer have the packaging, please contact us to discuss possible solutions.

Sale or clearance items are typically non-refundable unless they are faulty. Check the product listing for specific details on return eligibility.

Refunds are issued to your original payment method. If you paid via credit/debit card or PayPal, the refund will be processed accordingly.

If your item hasn’t been dispatched, contact us immediately to make changes. If it’s already shipped, you can return it once it arrives (shipping costs apply).

Yes, orders can be cancelled for a full refund as long as they haven’t been dispatched. Contact us as soon as possible to request a cancellation.

Ensure the item is securely packed to avoid damage during transit. Use the original packaging if possible and include all components and accessories.

You can reach out to our customer service team via email or phone, quoting your order number and providing details about your return or refund request.